If you are in immediate danger, call 000.

To get free information and support to help manage the effects of crime, visit the official Victorian Government website for people affected by crime at victimsofcrime.vic.gov.au (External link)

The Victims of Crime Helpline

You can also contact the Victims of Crime Helpline to:

  • get advice about reporting a crime
  • find other services that can help you
  • get information about the court process
  • get help applying for compensation and financial assistance.

The Victims of Crime Helpline is open 8am-11pm every day, including public holidays. To reach the Helpline, call 1800 819 817 or text 0427 767 891.


Statewide Family Violence Service

safe steps Family Violence Response Centre is a first response service for women, young people and children experiencing family violence.

The safe steps family violence response phone line is open 24 hours a day, every day, including public holidays. To reach safe steps, call 1800 015 188 or visit safesteps.org.au (External link)



1800 RESPECT is a confidential information, counselling and support service open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse.

Contact 1800 737 732 or visit 1800respect.org.au (External link)


Women’s Legal advice line

Women’s Legal Service Victoria is providing free, confidential legal advice and referrals for women who are victim-survivors of sexual abuse who want to know how the current public disclosure laws affect them. 

The service is operated by female lawyers who specialise in legal issues arising from violence against women, and operates Mondays to Fridays from 9am to 5pm. Contact 03 8622 0600 (Metro Melbourne) or 1800 133 302 (regional callers) or visit womenslegal.org.au (External link)


inTouch Multicultural Centre for Family Violence

inTouch provides support, services and programs for migrant and refugee women experiencing family violence.

If you are experiencing family violence and need support, call the toll free number on 1800 755 988 or visit intouch.org.au (External link)


Coronavirus hotline

If you require support relating to the Coronavirus (COVID-19), are experiencing symptoms or are concerned you may have the virus, call the dedicated hotline on 1800 675 398 or visit coronavirus.vic.gov.au (External link)


Other support

Lifeline provides people experiencing a personal crisis with access to support.

Lifeline’s telephone crisis support is available 24 hours a day, every day, including public holidays. To reach Lifeline, call 13 11 14 or visit lifeline.org.au (External link)