If you’ve become a victim of crime and believe an organisation you are dealing with has failed to follow the Victims’ Charter principles, you may be able to make a complaint to the Victims of Crime Commissioner.

Find out how you can go about making a complaint to the Commissioner below.

Can I make a complaint?

You can make a complaint to the Commissioner if you are a:

  • victim of crime
  • family member of a victim of crime who has died as a result of that crime
  • family member of a child who is a victim of crime 
  • family member of a victim of crime with a mental impairment.

Who can I make a complaint about?

You can make a complaint against agencies that:

  • investigate crimes, such as Victoria Police 
  • prosecute crimes at court, such as the Office of Public Prosecutions
  • provide services to victims of crime, such as the Victims Assistance Program. 

What can I complain about?

The Victims’ Charter sets out principles for how the above agencies should treat you or your family member.

If you believe an agency has not treated you or your family member in line with the Victims’ Charter principles and are unable to resolve the matter with that agency, you can make a complaint to the Commissioner.

What do I need to do before I make the complaint?

Before you make a complaint to the Commissioner, you must complain to the agency first. This gives them a chance to address your complaint.

How can I make a complaint to the Commissioner?

Call 1800 010 017 or email us at enquiries@vocc.vic.gov.au (External link)

You can discuss your complaint with us, and we will help you to submit your complaint.

We can also answer any questions you have about making a complaint.

What will happen after I make a complaint?

See the below chart for how your complaint will be dealt with once it comes to the Commissioner.

If you want to withdraw your complaint, you can do this at any time by notifying us in writing.

How the Victims’ Charter complaints process works