Thank you for visiting our website. The VOCC will not be responding to messages from midday 24 December 2025 - 1 January 2026. We thank you for your patience. If this is an emergency please call 000. If you need crisis support or assistance, the following services are available:

Service

Hours

Contact Details

Lifeline

Crisis Mental Health Support

24/7

Phone: 13 11 14

Text: 0477 131 114 (Noon – Midnight)

Online Chat: www.lifeline.org.au/crisis-chat/

1800 RESPECT

Information, counselling and support for people impacted by domestic, family or sexual violence

24/7

Phone: 1300 737 732

Online Chat:

Home | 1800RESPECT

The Victims of Crime Helpline

Free information and support for people affected by crime

8am – 7pm Monday to Friday

8am – 5pm

Saturday, Sunday and

Public Holidays

Phone: 1800 819 817

Text: 0427 767 891

Website: Contact us | victimsofcrime.vic.gov.au

Blue Knot Foundation

Provides information and support to anyone affected by complex trauma

9am – 5pm

7 days

Phone: 1300 657 380

Email: helpline@blueknot.org.au

Website: Blue Knot Foundation

Sexual Assault Crisis Line

Provides after hours specialist counselling, support and advocacy for victim survivors of sexual assault

5pm to 9am Monday to Friday

24/7 weekends and public holidays

Phone: 1800 806 292

Website: Sexual Assault Crisis Line » Sexual Assault Crisis Line

Ask Izzy

A website that connects people in crisis with the services they need right now and nearby

24/7

Website: Ask Izzy

Meet the Victims of Crime Commissioner

Elizabeth Langdon

The Commissioner

Videos explain principles 6 and 7a.

Learning from Lived Experience

Watch videos

A guide to the
Commissioner’s
approach to regulation
has been released.

View guide

The Victims’ Charter Act has been reviewed and the report is now available for review.

View report

The Victorian Victims of Crime Commissioner promotes the fair treatment of victims in the justice system.

This includes victims’ experiences with police, the criminal justice system, and victims’ services agencies. The Commissioner also provides advice to government on issues affecting victims of crime and holds agencies to account when they don’t treat victims fairly.

How do we help?

Are you a victim?

Victims’ Charter Review report released

Reporting mistreatment

If you have become a victim of crime and feel you have been mistreated by police, a prosecuting agency or a victims’ service, you can contact the Victims of Crime Commissioner’s Office.

Making a complaint